If you purchased AppleCare Protection Plan or AppleCare+ for an iPhone or iPad, either directly or through the iPhone Upgrade Program, on or after July 20, 2012, and received a remanufactured replacement iPhone or iPad, you could be included in a class action lawsuit.

A lawsuit is pending in the United States District Court for the Northern District of California (the “Court”) against Apple Inc., AppleCare Service Company, Inc., and Apple CSC Inc. (collectively, “Defendants”). Plaintiffs’ claims arise out of two extended service plans offered by Apple Inc.: AppleCare+ and its predecessor AppleCare Protection Plan.

The terms and conditions for AppleCare Protection Plan and AppleCare+ provide that when a customer seeks service for a covered iPhone or iPad due to a hardware defect or accidental damage, Apple Inc. will either repair the device or replace it with a device that is either “new or equivalent to new in performance and reliability.”

One of the types of replacements customers can receive under AppleCare Protection Plan and AppleCare+ is a remanufactured iPhone or iPad. Plaintiffs allege that remanufactured devices are not “equivalent to new in performance and reliability” and assert claims against Defendants for breach of contract, alleged violations of the Magnusson-Moss Warranty Act and Song-Beverly Consumer Warranty Act, and alleged violations of California’s Unfair Competition Law, Cal. Bus. & Prof. Code § 17200. Defendants dispute that Plaintiffs were given anything other than the devices outlined under the AppleCare terms and conditions, and will present their defenses at trial.

On September 16, 2019, the Court certified a Class for purposes of litigating the merits of the case.

Your legal rights may be affected whether you act or don’t act. These rights and options—and the deadlines to exercise them—are explained on this website. Please read this website carefully.

Your Legal Rights and Options
Do Nothing

Stay in this lawsuit. Await the outcome. Give up certain rights.

By doing nothing, you will be bound by the Court’s judgment, whether favorable or not. You will keep open the possibility of getting money or benefits, if any are awarded, from this lawsuit. But you will give up any right to sue Defendants separately about the claims in this lawsuit.

Ask to be Excluded by May 3, 2021

Opt out of this lawsuit. Get no benefits from it.

If you ask to be excluded, you cannot get money or benefits, if any are awarded, from this lawsuit. But you will keep any right to sue Defendants separately about the claims in this lawsuit. This is the only option that allows you to retain your right to sue Defendants for claims that would otherwise be released by a judgment in the lawsuit, whether that judgment is favorable to the Class or not.


Hire a lawyer to represent you in this lawsuit.

You may hire your own lawyer to appear in court for you, but if you do, you have to pay for that lawyer.